Your New Career Starts Right Here

From Peace Officers to Payroll Administrators... Managers to Mechanics... permanent job seekers to volunteers and everyone in between: career opportunities at Rocky View are about as diverse as they come, but we're really only looking for one type: passionate and knowledgeable individuals committed to service excellence in meeting the needs of Rocky View citizens and businesses. If this sounds like an exciting proposition, we'd love to hear from you!

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Competition #: 13 - 053
Position Category: Full Time
Position Title: Guest Services - Call Centre Representative
Section: Human Resources
Location: Calgary
Position Class: Salary
Work Shift: First Shift
Education/Experience: The typical minimum level of education to perform this job competently is equivalent to high school completion and/or partial high school with specialized training. It would typically require three to six years of related work experience and continuous learning to competently perform this job.  An equivalent combination of related experience and education may be considered.

Job Description:

Reporting to the Corporate Support Admin Team Lead the Call Centre Representative will provide superior customer and receptionist services for Rocky View County.  

Key Accountabilities:

Duties and Responsibilities:

  • Lead by example, by providing superior customer service as well as following and promoting industry best practices and County values and objectives.
  • To provide timely and positive initial telephone customer contact that is friendly, professional, and courteous to ensure that all internal and external callers are directed to the appropriate resources.
  • Handle all customer service communication (phone, public inquiries, etc.) with emphasis on public and internal relations.
  • Tend to all customer concerns with respect and professionalism.
  • Process daily incoming and outgoing mail.
  • Maintain customer service database for inquiries and ensure that contact information is current.
  • Adhere to Health and Safety Legislation and Rocky View safe work policies and procedures at all times, ensuring the protection and safety of self, co-workers, the public and environment.

Skills and Aptitudes:

  • Possess a pleasant personality with an ability to maintain harmonious relations with employees and external customers.
  • Must have working knowledge of switchboard.
  • Show initiative to assist customers to meet their needs.
  • Knowledge of municipal government would be an asset.
  • Develop a working knowledge of departmental functions.
  • Have good written composition, grammar, spelling, and clarity.
  • Possess an ability to follow broad guidelines.
  • Possess an ability to maintain confidentiality regarding matters that affect the department and the Municipality as a whole.
  • Completion of an applicable post-secondary training with emphasis on customer service.
  • Demonstrate knowledge and experience of basic computer functions (log on, check emails, open and save documents in MS Office Suite) as well as basic keyboarding skills.

Interested applicants are invited to submit their résumé and cover letter through the website no later than Sunday, October 27, 2013. 

PLEASE NOTE:  All applicants must be legally entitled to live and work in Canada, and only those selected for interview will be contacted.

Hours Desired: Full Time
Position Open Date: 10/16/2013
Position Closed Date: 10/27/2013
An Equal Opportunity Employer
# : Human Resources
Human Resources
911-32 Ave NE
Calgary, AB T2E 6X6
Phone: #
Fax: #
If you would like to be considered for this position, please apply now.
 Register Now to Apply    Back