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Competition #: 13 - 032
Position Category: Temporary
Position Title: Protective Services Clerk
Section: Bylaw & Compliance
Location: Calgary
Position Class: Salary
Work Shift: First Shift
  • (General) Business Certificate
  • 3 years related experience
Job Description:

Reporting to the Manager Enforcement Services, the Protective Services Clerk provides general support to the department and acts as an assistant to the Court Clerk.  Key responsibilities include running the online scheduler for firefighters, Red Beam inventory control, processing incident reports, creating and updating investigation files and performing clerical duties as required for Fire Services. This individual also assists the Count Clerk in Enforcement Services with: entry of violation tickets, processing court documents, call taking and dispatching, completing research projects, preparing correspondence for the Peace Officers, assisting with organizing and minute taking at departmental meetings, formatting reports, filing, scanning, and providing relief support to the General Manager’s Administrative Assistant. 

Key Accountabilities:

Duties and Responsibilities

  • Organize and approve online scheduling for casual firefighters following set protocols.
  • Process incident and investigation reports and files.
  • Develop and maintain a run log for statistics.
  • Gather and process billing and cost recovery information.
  • Enter violation tickets and mail tickets and transfer logs to various courts. File tickets in court dockets.
  • Enter dispositions of tickets.
  • Conduct JOIN checks.
  • Pull tickets for trial folders, enter on COPS, make up trial folder and summaries and file in court cabinet.
  • Order registered owner and suspension certificate as required for trial folders.
  • Track and process tickets. Interface with RCMP and others regarding tickets.
  • Answer phone enquires as required.
  • Provide forms to Road Races/Rallies event promoters, ensure requirements are met.
  • Take calls and dispatches for Peace Officers.
  • Bylaw updates.
  • Prepare and format correspondence and draft reports. Compose routine and non-routine letters.
  • Create, maintain and update the Manager’s electronic and paper filing systems.
  • Undertake minor research projects, and provide other support that would enhance the communication for the department.
  • Perform other duties and special projects as assigned.

Skills and Aptitudes

  • A strong customer service orientation is expected and this should be reflected by respectful, timely, professional, and accurate responses to questions, requests, phone calls, and emails from internal employees and the public.
  • Contributes to a cooperative team oriented environment and a demonstrated positive attitude and ability to foster a positive work environment.
  • Demonstrates professionalism, tact, and approachability that projects a credible and positive image of Community Services.
  • Strong organizational and time management skills along with the ability to prioritize work effectively are required. Works effectively under the pressure of time limitations and constraints.
  • Must be able to take initiative and work with little direction to meet deadlines. Understands and follows complex written or oral instructions of a general nature and to complete the assigned tasks.
  • Makes decisions relevant to the position for the assigned department, and in accordance with the broad guidelines provided by the Manager.
  • Maintains confidentiality regarding matters which affect the assigned department and the County as a whole.
  • As there is an emphasis on composition of minutes, letters, and reports, the incumbent should have above average skills in written composition, grammar, spelling and clarity.
  • Demonstrates strong verbal communication and interpersonal skills.
  • Maintains a current working knowledge of municipal government operations, the responsibilities of the General Managers and Managers, and departmental rules, regulations, procedures, and functions.
  • Demonstrates and maintains a thorough knowledge of related terminology, as well as modern office practices, procedures, and operation of office equipment including word processing software.
  • Ability to develop new and innovative ideas.
  • Demonstrates considerable knowledge of customary and formal meeting procedures and the purposes and uses of meeting reports.
  • Records minutes and types complex and technical material at an efficient and accurate level.
  • Experience in a municipal or local government environment or related local government training is an asset.
  • Experience and/or training in updating websites using HTML is a strong asset.
  • Proficiency in MS Office (Outlook, Word, Excel, Power Point, and Access).


Interested applicants are invited to submit their résumé and cover letter through no later than June 2, 2013.

PLEASE NOTE:  All applicants must be legally entitled to live and work in Canada, and only those selected for interview will be contacted.

Hours Desired: Full Time
Position Open Date: 05/24/2013
Position Closed Date: 06/03/2013
An Equal Opportunity Employer
# : Bylaw & Compliance
Bylaw & Compliance
911-32 Ave NE
Calgary, AB T2E 6X7
Phone: #
Fax: #
If you would like to be considered for this position, please apply now.
 Register Now to Apply    Back